Shipping Policy
1. Processing & Dispatch Time
All bag orders will be processed, produced, inspected and dispatched within 5–8 business days after order confirmation and payment verification.
Processing time excludes weekends, public holidays, and temporary stock shortages. For customized orders, the dispatch time may be slightly extended, and we will inform the customer in advance.
2. EU Delivery Time
After dispatch, the standard shipping time to all EU countries is 15–30 calendar days.
Delivery time is estimated and not guaranteed due to possible customs clearance, local logistics delays, peak seasons or unexpected transit situations.
3. Shipping Coverage
We provide international shipping services to all European Union member states and EEA regions. All shipments are professionally packaged to protect handbag products from damage during transit.
4. Customs & Import Duties
For cross-border shipments to the EU, import duties, taxes or local customs fees may apply according to local country regulations. These charges are the responsibility of the buyer.
We will provide complete customs declaration documents to ensure smooth clearance in line with EU cross-border parcel regulations.
5. Order Tracking
Once your order is shipped, we will send a tracking number and shipping details to your registered email. Customers can monitor the delivery status in real time.
6. Shipping Delay Conditions
We are not responsible for delays caused by:
- Customs inspection and clearance delays
- Local logistics company delays or route adjustments
- Public holidays, weather conditions, or force majeure events
- Incorrect or incomplete customer delivery address information
7. Lost or Damaged Shipments
If the package is confirmed lost or severely damaged during transit, we will provide reshipment, refund or compensation solution based on logistics investigation results, protecting customers’ legitimate rights in accordance with EU consumer rules.
8. Policy Updates
We reserve the right to update this shipping policy to comply with EU transportation and trade regulations. The latest version will be posted on our official website and take effect immediately.
9. Contact
For shipping inquiries, tracking issues or delivery support: [email protected]