Service Policy
1. Order Processing Service
We complete product preparation, quality inspection, and order dispatching within 5 to 8 business days after order confirmation and successful payment. Processing time does not include weekends, public holidays, or temporary stock shortages. For customized bag orders, production time may be extended, and customers will be notified in advance of any changes.
2. Standard Delivery Service
After shipment, the standard delivery time to all EU and EEA countries is 15 to 30 calendar days. All delivery times are estimated and may vary due to customs clearance, local logistics conditions, peak seasons, or unexpected transit delays.
3. Shipping Coverage & Packaging Standard
We provide international shipping services to all European Union member states and EEA regions. All handbag products are carefully and professionally packaged to prevent damage, scratches, or deformation during long-distance transportation.
4. Customs and Import Fees
Cross-border shipments to the EU may incur import duties, taxes, or local customs charges according to each country’s regulations. These fees are the responsibility of the buyer. We will provide complete customs documents to support smooth clearance procedures.
5. Order Tracking Service
Once your order is dispatched, we will send a tracking number and shipping details to your registered email. You can track your shipment status online at any time until delivery is completed.
6. Service Exclusions for Delays
We are not liable for delivery delays caused by external factors beyond our control, including customs inspection delays, local logistics delays, weather conditions, force majeure events, or incorrect customer delivery information.
7. Lost or Damaged Goods Service
If items are confirmed lost or severely damaged during transit, we will provide reasonable solutions including reshipment, partial refund, or full refund based on official logistics verification results.
8. Policy Revision
We reserve the right to update this Service Policy to meet legal and business requirements. The latest version will be published on our official website and take effect immediately.
9. Customer Support
For any service, order, or delivery questions, please contact us at: [email protected]